Napoleon Bonaparte (15 August 1769 – 5 May 1821) was a French military and political leader during the latter stages of the French Revolution. As Napoleon I, he was the Emperor of France from 1804 to 1815.
I read that Napoleon opened his mail about once a month. Why? Because if it was still important after a month, he attended to it; if not, it was just junk mail.
In today's world, some field service representatives take several days or a week to open and answer emails. That's okay for me and you because someone else not being responsive and reliable means more business for both me and you. We live in a competitive world. If you take too long to respond, you don't get the job ... someone else does.
A vendor manager at a national field service firm for car chases says that if he does not get a response from an email for a field service representative within a day, he strikes them from his database. No response or a delayed response to an email will kill your business in a very short time. Most email providers provide an autoresponder that will take care of the times when you are away from the office on a short vacation or an emergency. I use an autoresponder when I am traveling as my response time is not as quick.
www.pointofmail.com is an online application that will tell you when someone has opened an email and read it. We use the service to make sure our emails get opened and read. We can track response times. Some emails are never opened. Some field service representatives do not control their junk mail filters and a lot of good mail in their junk folder is viewed or answered. Many field service representatives are email illiterate.
We find that some field service representatives will not open and read one of our emails for 3 ... 4.... 5 ... or more days. We label these field service representatives as students of Napoleon in our private database notes.
Your competition loves it when you are lazy and don't open and respond to emails. They get the work. Firms interact with field service representative and they are quickly able to apply scores for responsiveness and reliability. Yes, you are graded by firms. A grade of B is a failing grade in field services. How do these field service firms score you? Has your work slowed down?
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